SERVICE 24 offers professional solutions for customers, including the removal or the elimination of any defects of machines in the event of their collision or of an accident, within 24 hours of the reporting and the diagnosing of a fault.
This service, provided within 24 hours of the reporting and the diagnosis of the problem, includes:
- the journey of a qualified service technician to the place where the service is required
- or the processing and the dispatching of an expert proposal of a solution for the removal or the elimination of a defect, either in the form of a “FAX, E-MAIL” (FREE OF CHARGE)
In the case of a journey by a qualified service technician to the place where service is required the following services are provided to the customer:
- the identification of the defect
- the removal or the elimination of the defect
- the temporary commissioning of the machine
The number of trips by the technician in accordance with SERVICE 24 is unlimited for one customer.
For a new customer the first trip to determine the status of the machine is provided FREE OF CHARGE.
For more information concerning SERVICE 24 contact our Service Department at the e-mail address firstname.lastname@example.org or by phone at +420734315103.